CourierEnjoy free shipping on orders over $50. For orders under $50, shipping is only $5. Express CourierNeed your purchase sooner? Choose Express Courier at checkout for a small fee which will be calculated on the weight of your order.

Courier Enjoy free shipping on orders over $50. For orders under $50, shipping is only $5.&#xA0; Express Courier Need your purchase sooner? Choose Express Courier at checkout for a small fee which will be calculated on the weight of your order.&#xA0;

How much does shipping cost?

All orders are dispatched from our warehouse in Christchurch, New Zealand. Orders placed before 8 am will be dispatched the same day.South Island: 1-2 working day delivery.North Island: 2-3 working day delivery.Rural deliveries please allow an extra

All orders are dispatched from our warehouse in Christchurch, New Zealand. Orders placed before 8 am will be dispatched the same day. South Island: 1-2 working day delivery. North Island: 2-3 working day delivery. Rural deliveries please allow an extra 1-3 days.

How long does shipping take?

We currently ship to United Kingdom, USA, Canada, New Zealand, Australia, most areas of Europe, and some parts of Asia. If you would like to place an order for a friend/family member located in a different country to you, please contact us to organis

We currently ship to United Kingdom, USA, Canada, New Zealand, Australia, most areas of Europe, and some parts of Asia.If you would like to place an order for a friend/family member located in a different country to you, please <a href="https://www.shaktimat.co.nz/pages/contact-us">contact us</a> to organise a custom order.

Where else do you ship in the world?

Shakti Mats NZ

Shipping

Where's my order?

The product I want is sold out, will it be restocked?

Can I cancel or change my order?

Can I change my address?

I was sent the wrong item/am missing an item from my order, what do I do?

My product is damaged or faulty.

A spike fell off, what can I do?

How do I know I'm buying from an official Shakti website?

Orders

Can I return/exchange my order?

My Shakti Mat/Pillow is the wrong level, can I exchange it?

I returned my item(s) and am waiting for a refund/exchange.

Returns & Exchanges

What is the Shakti Mat used for?

How do I use the Shakti Mat?

How do I know it works?

What are the differences between the Shakti Mat levels?

What does the Shakti Mat feel like?

Why not level up straight away?

Does it hurt?

What if I don’t like it, or I buy the wrong Mat?

What does Shakti mean?

What do the symbols mean?

About Shakti

Can I use a Shakti Mat while pregnant?

What is the Shakti Mat made from?

Can I use the Shakti Mat with a medical condition?

Can I use a Shakti Mat with tattoos?

Can my child use the Shakti Mat?

I have a latex allergy, is Blissfoam™ safe for me?

Will my size or weight affect my Shakti experience?

Is the Leg Wrap available in lower-leg only?

Product & Usage

Leg Wrap Size Guide

Back & Belly Band Size Guide

Sizing

What does the 5 Year warranty cover?

What is not covered under the 5 year warranty?

Warranty

How do I wash my Shakti Mat and Pillow?

How do I wash my Wonderball?

How do I wash my Acupress Back & Belly Band and Leg Wraps?

How do I wash my Torus Rings?

How do I wash my Weighted Wrap?

Care Instructions

How do I safely heat the Weighted Wrap?

How do I use it after heating it?

Is my microwave compatible?

What to do if it overheats?

Can I use my oven?

Weighted Wrap