Shakti Mats NZ

It can take up to 3 weeks for a returned item to be received and inspected. Once your returned item has been fully processed, we will get in touch regarding a refund or exchange.

I returned my item(s) and am waiting for a refund/exchange.

Returns & Exchanges

Where's my order?

The product I want is sold out, will it be restocked?

Can I cancel or change my order?

Can I change my address?

I was sent the wrong item/am missing an item from my order, what do I do?

My product is damaged or faulty.

A spike fell off, what can I do?

How do I know I'm buying from an official Shakti website?

Orders

How much does shipping cost?

How long does shipping take?

Where else do you ship in the world?

Shipping

Can I return/exchange my order?

My Shakti Mat/Pillow is the wrong level, can I exchange it?

What is the Shakti Mat used for?

How do I use the Shakti Mat?

How do I know it works?

What are the differences between the Shakti Mat levels?

What does the Shakti Mat feel like?

Why not level up straight away?

Does it hurt?

What if I don’t like it, or I buy the wrong Mat?

What does Shakti mean?

What do the symbols mean?

About Shakti

Can I use a Shakti Mat while pregnant?

What is the Shakti Mat made from?

Can I use the Shakti Mat with a medical condition?

Can I use a Shakti Mat with tattoos?

Can my child use the Shakti Mat?

I have a latex allergy, is Blissfoam™ safe for me?

Will my size or weight affect my Shakti experience?

Is the Leg Wrap available in lower-leg only?

Product & Usage

Leg Wrap Size Guide

Back & Belly Band Size Guide

Sizing

What does the 5 Year warranty cover?

What is not covered under the 5 year warranty?

Warranty

How do I wash my Shakti Mat and Pillow?

How do I wash my Wonderball?

How do I wash my Acupress Back & Belly Band and Leg Wraps?

How do I wash my Torus Rings?

How do I wash my Weighted Wrap?

Care Instructions

How do I safely heat the Weighted Wrap?

How do I use it after heating it?

Is my microwave compatible?

What to do if it overheats?

Can I use my oven?

Weighted Wrap

I returned my item(s) and am waiting for a refund/exchange.Updated a month ago