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Returns & Exchanges
Can I return/exchange my order?
Unhappy with your purchase? No worries! You can return it free of charge for an exchange or refund within 60 days of receiving your order, provided the goods are in the same condition as when you received them and purchased at full-price or on a limi
My Shakti Mat/Pillow is the wrong level, can I exchange it?
If you find your Mat or Pillow too light, or too intense, you may exchange it for another level within 60 days, provided the goods are in the same condition as when you received them. You can start your exchange online, using our contact page. To log
I returned my item(s) and am waiting for a refund/exchange.
It can take up to 3 weeks for a returned item to be received and inspected. Once your returned item has been fully processed, we will get in touch regarding a refund or exchange.