Shakti Mats NZ

If there has been an error in your order, please <a href="https://www.shaktimat.co.nz/pages/contact-us">contact us.</a>If you are missing an item, please be aware that sometimes items are shipped separately. If your full order does not arrive immediately, please allow 2 business days for it to show up. If it hasn&apos;t arrived by then, feel free to <a href="https://www.shaktimat.co.nz/pages/contact-us">contact us</a> and we can track your Shakti order for you to find out where it is.Please include your order number when contacting us.

If there has been an error in your order, please contact us.

If you are missing an item, please be aware that sometimes items are shipped separately. If your full order does not arrive immediately, please allow 2 business days for it to show up. If it hasn't arrived by then, feel free to contact us and we can track your Shakti order for you to find out where it is.

Please include your order number when contacting us.

I was sent the wrong item/am missing an item from my order, what do I do?

Orders

Where's my order?

The product I want is sold out, will it be restocked?

Can I cancel or change my order?

Can I change my address?

My product is damaged or faulty.

A spike fell off, what can I do?

How do I know I'm buying from an official Shakti website?

How much does shipping cost?

How long does shipping take?

Where else do you ship in the world?

Shipping

Can I return/exchange my order?

My Shakti Mat/Pillow is the wrong level, can I exchange it?

I returned my item(s) and am waiting for a refund/exchange.

Returns & Exchanges

What is the Shakti Mat used for?

How do I use the Shakti Mat?

How do I know it works?

What are the differences between the Shakti Mat levels?

What does the Shakti Mat feel like?

Why not level up straight away?

Does it hurt?

What if I don’t like it, or I buy the wrong Mat?

What does Shakti mean?

What do the symbols mean?

About Shakti

Can I use a Shakti Mat while pregnant?

What is the Shakti Mat made from?

Can I use the Shakti Mat with a medical condition?

Can I use a Shakti Mat with tattoos?

Can my child use the Shakti Mat?

I have a latex allergy, is Blissfoam™ safe for me?

Will my size or weight affect my Shakti experience?

Is the Leg Wrap available in lower-leg only?

Product & Usage

Leg Wrap Size Guide

Back & Belly Band Size Guide

Sizing

What does the 5 Year warranty cover?

What is not covered under the 5 year warranty?

Warranty

How do I wash my Shakti Mat and Pillow?

How do I wash my Wonderball?

How do I wash my Acupress Back & Belly Band and Leg Wraps?

How do I wash my Torus Rings?

How do I wash my Weighted Wrap?

Care Instructions

How do I safely heat the Weighted Wrap?

How do I use it after heating it?

Is my microwave compatible?

What to do if it overheats?

Can I use my oven?

Weighted Wrap

I was sent the wrong item/am missing an item from my order, what do I do?Updated a month ago