Orders
Where's my order?
You should receive an email with tracking information within 3 working days of placing your order. If you didn't receive a tracking link, please contact us and we'll help locate these details. Email: [email protected]
The product I want is sold out, will it be restocked?
All our products are handmade, so arrival times can vary. Signing up for back in stock notifications on the product page is the best way to know when a product becomes available again.
Can I cancel or change my order?
Once an order has been placed, it is processed and prepared for dispatch as quickly as possible. Cancellations or changes to your order are unable to be made once your order has been placed.
Can I change my address?
Once an order has been placed, it begins processing for dispatch. After this point we are unable to make any changes.
I was sent the wrong item/am missing an item from my order, what do I do?
If there has been an error in your order, please contact us. If you are missing an item, please be aware that sometimes items are shipped separately. If your full order does not arrive immediately, please allow 2 business days for it to show up. If i
My product is damaged or faulty.
Oh no! If you received an item that is damaged or faulty, let us know right away. If it is within 60 days of receiving your goods, we will fully replace the damaged item at no cost to you. If you are unhappy with your order, please contact us - we wa
A spike fell off, what can I do?
Due to the handmade nature of Shakti products, this can happen on occasion. Luckily itÍs an easy fix! If you still have both the spike and back disc, you can reattach them by simply pushing the smaller disc up through the fabric, and then clamping do
How do I know I'm buying from an official Shakti website?
Unfortunately, fraudulent websites that copy the look and feel of legitimate brands are increasingly common. Here are a few simple checks that can help you shop with confidence. Start with the website's URL:. Fraudulent sites often use slight misspel